Shipping & Delivery Policy

Shipping & Delivery Policy

This policy outlines the shipping procedures, charges, and conditions for products sold by Al Faw Work Shops Tools Trading LLC.

1. Shipping Charges

Shipping costs depend on:

  • Order size & weight

  • Delivery location

  • Chosen delivery method (standard, express, freight)

    • Free shipping may be offered within the UAE for qualifying orders. Please check with our sales team for current offers.

    2. Order Processing

  • Orders are typically processed within 24–48 hours (business days only).

  • Orders placed on weekends or public holidays will be processed the next working day.

    • 3. Tracking & Notifications

  • Once shipped, you will receive a tracking number (when applicable).

  • Notifications will be sent via email or WhatsApp/SMS.

    • 4. Customs & Duties (International Orders)

  • International shipments may be subject to customs duties or import taxes.

  • These charges are the responsibility of the buyer unless otherwise stated.

  • Customs clearance may cause delays beyond our control.

    • 5. Damaged or Lost Shipments

    In case of damage or loss:

  • Notify us within 48 hours of delivery or expected delivery date.

  • We will initiate a claim with the courier and resolve the issue (replacement or refund, case-by-case).

    • 6. Delivery Delays

    We strive to meet estimated delivery times. However, delays can occur due to:

  • Customs clearance

  • Weather conditions

  • Unforeseen logistical issues

    • 7. Shipping Partners

    We work with trusted shipping providers such as:

  • Aramex, DHL, FedEx, and other freight forwarders

  • In-house logistics for local UAE deliveries